Shipping Policy

Thank you for shopping with Janus! We're committed to providing you with high-quality products and excellent customer service. Please review our shipping and returns policy below.

Shipping Information:

Processing Time: Orders are typically processed and shipped within 5-8 business days after payment confirmation, excluding weekends and holidays.
Shipping Methods: We offer various shipping options to suit your needs, including standard and expedited shipping. The available shipping methods will be displayed during checkout.
Shipping Rates: Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping cost during the checkout process before making your purchase.
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.
International Shipping: We offer international shipping to selected countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. Customers are responsible for any additional charges associated with international shipments.

Return & Refunds Policy

Returns & Refunds Policy

At JANUS, every fragrance is created with the highest level of care, craftsmanship, and exclusivity. To preserve the integrity, quality, and hygiene of our products, we apply the following returns policy.

Right of Withdrawal (Online Orders)

In accordance with applicable consumer laws, customers have the right to withdraw from their purchase within 14 days of receiving the goods, provided the conditions below are met.

Eligible Returns

A return is accepted only if:

The product is unopened, unused, and originally sealed
The packaging is undamaged and in its original condition
The return request is made within 14 days of delivery

Once the returned item has been received and inspected, a refund will be issued to the original payment method.

Excluded from Returns

For reasons of hygiene, health protection, and product integrity, the following items cannot be returned or refunded:

Opened or used perfumes
Products with removed or damaged seals
Items that show signs of use, even minimal (e.g. one spray)
Products returned incomplete or without original packaging

The right of withdrawal expires once the seal of a perfume has been removed.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will, of course, arrange a replacement or refund after review.

Return Process

To initiate a return, please contact our customer service before sending any item back. Unauthorized returns may not be accepted.

Return shipping costs are the responsibility of the customer unless the return is due to a confirmed defect or error on our part.

A Note on Fragrance Selection

Fragrance is deeply personal. To help you choose with confidence, JANUS recommends using samples or discovery formats where available. This ensures an informed decision while preserving the exclusivity and quality of our creations.

If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to assist you every step of the way.

Thank you for choosing Janus!